Welcome to the Gypsetts Ordering & Shopping guide! We know how important it is for your items to arrive when you expect them, so please review the information below to help guide your shopping experience.
If you have any questions regarding estimated delivery, please feel free to call us on 07 4041 5559
GENERAL RETURNS POLICY
We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 6 months) on full priced items, should they meet the below requirements: – Garment/s will need to be sent back to us within 10 days of delivery. – Garments should be returned new, unused and with all designer tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
We do not offer refunds for change of mind, wrong decision or incorrect size. No returns on sale items that have been further reduced. Full priced items, normal return policy applies. Please note, no returns on sale items that have been reduced further by a coupon code or flash sale, swimwear or accessories. Please take care when sending itemsback to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/ credit notes. On receipt, we will assess the item to determine whether it’s fit for return, and then notify you of your store credit or exchange. Please note, credit notes are valid for 6 months from date of issue (this will be when we receive back the return). If you are undertaking a return, you are responsible for shipping back to Gypsett and in the case of an exchange are responsible for shipping back to you. Please supply a prepaid postbag in with the returned items so we can send your new garment(s) straight back to you. Alternatively we will need to take payment for the postage cost prior to sending you the new garment(s).
FAULTY RETURNS POLICY
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us at email@example.com and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
EXPRESS SHIPPING AUSTRALIA WIDE
We offer Australia Post EXPRESS shipping Australia wide! Express shipping means your parcel will arrive to you approximately 1-3 business days after receiving your dispatch notification. (This will include your tracking number).
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address. Once your parcels have left Gypsett they are then property of Australia Post. Gypsett is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at firstname.lastname@example.org if you experience any delays.
What Payment Methods Do We Accept & is it Safe to Use your CreditCard Online?
We accept Visa, MasterCard, American Express & Paypal. All payments are processed through Paypal’s secure checkout system. First-time orders will be sent to the cardholder’s billing or designated shipping address. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call us directly on 07 4041 5559 or email us at email@example.com
Gypsett is responsible for updating the stock availability on the Gypsett website. In the unlikely event where you have purchased an item(s) (your card or PayPal account has been charged), and we no longer have the item(s) in stock, a staff
member from Gypsett will be in contact with you to notify you of the occurrence.