General Returns Policy
We are happy to offer a REFUND on FULL PRICED MERCHANDISE that is returned within 7 days of receipt of purchase.
- Not be washed or altered
- Have original tags attached
- We cannot accept returns of sale items or swimwear
All refunds for full priced products purchased through Afterpay or Zippay incur a 5% refund fee which will be deducted from the refund amount.
Gypsett does not accept returns (refund, credit note or exchange) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase.
ITEMS MARKED WITH FINAL SALE WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE OR CREDIT NOTE.
IF A FINAL SALE ITEM IS SENT BACK TO US FOR A CREDIT NOTE, THIS WILL NOT BE ABLE TO BE PROCESSED. ONCE RECEIVED, ANY FINAL SALE RETURN WILL BE AUTOMATICALLY SHIPPED BACK TO YOU.
If you’ve ordered something that you wish to change, the goods will need to be returned by express post at your expense and the extra shipping and handling charges to return the item will remain your responsibility. Please supply a prepaid postbag in with the returned items so we can send your new garment(s) straight back to you. Alternatively we will need to take payment for the postage cost prior to sending you the new garment(s).
How Do I Make a Return
Send Gypsett an email immediately to notify us of your intent to return and please keep in mind the 7 day return policy. Include your contact details as well as information regarding the item you are returning such as the brand name, size, colour and date of purchase. Also please advise whether you wish to exchange the item or receive a store credit.
It is the customer’s responsibility to ensure the goods are returned on time and sent using a viable postal or courier option with a tracking service, at their expense. We reserve the right to refuse any return that is received without prior authorisation from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorised returned item, return shipping and handling costs will be passed on to the customer.
Where Do I Send My Return?
Please send the item with its original tags attached:
19/62 Grafton Street
Cairns, QLD. 4870
Please include your full name, shipping address and contact number. Notify us by e-mail once you have sent the item and provide us with the registered or express post tracking number.
FAULTY RETURNS POLICY
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us at firstname.lastname@example.org and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
Express Shipping Australia Wide
We offer Australia Post EXPRESS shipping Australia wide for all orders! Express shipping means your parcel will arrive to you approximately 1-3 business days after receiving your dispatch notification. (This will include your tracking number).
Express (1-2 Working Days AUS POST) $1.00 – $150 $10
Free Express Shipping (1-2 Working Days AUS POST) $150 AND UP FREE
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address. Once your parcels have left Gypsett they are then property of Australia Post. Gypsett is legally not responsible for lost or damaged goods.
If you require insurance for your parcel please feel free to contact us at email@example.com for a quote. Insurance on all parcels sent is the responsibility of the buyer.
Alternatively you can put special instructions into the notes section of your order eg i would like this parcel to be sign on delivery… i would like my parcel to be insured….please leave my parcel even if i am not home.
Contact us at firstname.lastname@example.org if you experience any delays.
Shipping – Rest of the world
Standard (5-10 Working Days AUS POST) $1.00 – $649.00 $40
Express (3-5 Working Days AUS POST) $1.00 – $649.00 $60
Free shipping (5-10 Working Days AUS POST) $649.00 AND UP FREE
INTERNATIONAL SHIPPING ~ We cannot, under any circumstances, change the prices that appear on the customs invoice.
Delivery times are an ESTIMATE ONLY and we will not be liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery if you are outside of Metropolitan areas. All orders placed on a Public Holiday will be dispatched the next Business Day.
Gypsett is responsible for updating the stock availability on the Gypsett website. In the unlikely event where you have purchased an item(s) (your card or PayPal account has been charged), and we no longer have the item(s) in stock, a staff member from Gypsett will be in contact with you to notify you of the occurrence.
Gypsett will then refund you in full for the payment you have made.
When purchasing shoes ~please be advised we don’t send the boxes due to extra postal charges.
You can request yours to be sent in the box but additional postage charges will apply.