Frequently Asked Questions (FAQ)

 

Returns Policy

Full Price Items

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason you are welcome to return all full-price purchases for an exchange or store credit note within 14-days of the purchase date. The item must be unworn, unwashed, unaltered and have the tags still attached to be eligible for a return.

Store credit notes are valid for 3 years from the date of issue.

Return requests must be authorised within 14 days of receiving your parcel.

Customers are responsible for shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so please organise this with your local courier. We recommend using a tracked method of postage to ensure it reaches us safely, as we are not liable for lost, stolen or undelivered parcels. Please note that original shipping charges and taxes/duties are non-returnable.

Sale Items

Please note that garments purchased on sale are considered final sale are not eligible to be returned for a refund, store credit or style exchange, unless the items are deemed faulty.

How Do I Make a Return

Send Gypsett an email at mslatter@bigpond.net.au immediately to notify us of your intent to return and please keep in mind the 14 day return policy. Include your contact details as well as information regarding the item you are returning such as the brand name, size, colour and date of purchase.

It is the customer’s responsibility to ensure the goods are returned on time and sent using a viable postal or courier option with a tracking service, at their expense. We reserve the right to refuse any return that is received without prior authorisation from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorised returned item, return shipping and handling costs will be passed on to the customer.

Where Do I Send My Return?

Please send the item with its original tags attached:

Gypsett

ATTN: RETURNS

19/62 Grafton Street

Cairns, QLD. 4870

Please include your full name, shipping address and contact number. Notify us by e-mail once you have sent the item and provide us with the registered or express post tracking number.

Email – mslatter@bigpond.net.au

 

FAULTY RETURNS POLICY

If you receive a damaged or faulty item, please email us immediately with photos, your order number and details of the fault. We will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer. If the manufacturer deems your item faulty, then your refund or exchange will be processed. Shipping costs are non-refundable.

Email – mslatter@bigpond.net.au

 Faulty Policy

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will, in accordance with our obligations under the Australian Consumer Law or similar legislation, happily replace it or refund the cost Please see our Returns Policy for further information. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

Express Shipping Australia Wide

We offer Australia Post EXPRESS shipping Australia wide for all orders! Express shipping means your parcel will arrive to you approximately 1-3 business days after receiving your dispatch notification. (This will include your tracking number).

Express (1-2 Working Days AUS POST) UP TO $499                                 $13

Free Express Shipping (1-2 Working Days AUS POST) $500 AND UP                 FREE

LOCAL PICK UP AVAILABLE

Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address. Once your parcels have left Gypsett they are then property of Australia Post. Gypsett is legally not responsible for lost or damaged goods.

If you require insurance for your parcel please feel free to contact us at mslatter@bigpond.net.au for a quote.   Insurance on all parcels sent is the responsibility of the buyer.

Alternatively you can put special instructions into the notes section of your order eg i would like this parcel to be sign on delivery… i would like my parcel to be insured….please leave my parcel even if i am not home.

Contact us at  mslatter@bigpond.net.au if you experience any delays, I’m always happy to help.

Shipping – New Zealand 

Standard (5-10 Working Days AUS POST)                          $30

Express (3-5 Working Days AUS POST)                               $50

 

INTERNATIONAL SHIPPING ~ We cannot, under any circumstances, change the prices that appear on the customs invoice.

Delivery times are an ESTIMATE ONLY and we will not be liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery if you are outside of Metropolitan areas. All orders placed on a Public Holiday will be dispatched the next Business Day.

 

General information:

Gypsett is responsible for updating the stock availability on the Gypsett website. In the unlikely event where you have purchased an item(s) (your card or PayPal account has been charged), and we no longer have the item(s) in stock, a staff member from Gypsett will be in contact with you to notify you of the occurrence.

Gypsett will then refund you in full for the payment you have made.

When purchasing shoes ~please be advised we don’t send the boxes due to extra postal charges.

You can request yours to be sent in the box but additional postage charges will apply.